Rules

Public Offer for Service Usage

    1. 1.1.

      This document is a public offer of the internet service "1WM.IO" (hereinafter - the Executor), which establishes the procedure for providing services to individuals (hereinafter - Users), defines the rights, obligations, and responsibilities of the parties arising in this connection.
    2. 1.2.

      This agreement is valid for the entire period of use of the internet service by the User.
    3. 1.3.

      By visiting the official website or using the Executor's services, the User confirms full understanding and unconditional acceptance of this Agreement, including all additional documents to which it refers.
    4. 1.4.

      In case of disagreement of the User with any clause of this Agreement, as well as with its additions, the use of the Executor's services becomes unavailable.

  2. Internet service "1WM.IO" — a software system identified by a unique web address (URL) with a standardized interface, using https protocols. Offer – a proposal to conclude a transaction, which sets out the essential terms of the transaction, addressed to a specific person, a limited or unlimited circle of persons. Acceptance – full and unconditional acceptance by the user of the public offer by submitting an application for services offered by the internet service "1WM.IO". User Profile/Profile — a special subsection of the Site where Personal Information about the User is located, as well as other information that only the User can post. User's Personal Information — any data that a person provides about himself/herself independently during registration (creating a User account profile), verification, or in the process of using the Site, or submitting an application. User — an individual registered on the 1WM.IO internet service. Electronic Title Unit — a conditional digital unit of a particular system, which corresponds to the calculations of electronic systems and denotes the volume of a transaction corresponding to the system agreement. Application — an established form for the User to express their intention to purchase or sell electronic title units at the price offered by the Executor. Electronic Systems – systems on which electronic title units offered by the Executor are used, applied, and stored.

    1. 3.1. This agreement is accepted by both parties, in the person of the Executor and the User, as a contract of equal legal force, designated in writing.
    2. 3.2. The User's acceptance (acceptance of the offer) is the fact of submitting an application through the 1WM.IO internet service, which is tantamount to signing and concluding the Agreement on the terms set forth in this Agreement, fully and unconditionally.

    1. 4.1.

      The Executor undertakes to buy or sell to the User the required category of electronic title units on the terms and at the price specified in the application.
    2. 4.2.

      The electronic title unit is transferred to the User's electronic wallet after payment of the full cost according to the application.
    3. 4.3.

      The User's application is one of the essential conditions of this agreement and an integral part of it.
    4. 4.4.

      The fact of fulfillment of obligations by the Executor is recognized by the parties according to the information reflected in the electronic systems used by the 1WM.IO internet service with the status "completed", as well as a sent notification of the application's execution to the User's email.

    1. 5.1.

      To fulfill the terms of the Agreement, the User agrees to provide and consents to the processing of personal data in accordance with the Law of the Republic of Kazakhstan dated May 21, 2013 No. 94-V "On Personal Data and Their Protection" (as amended and supplemented as of December 28, 2017) on the terms and for the purposes of proper execution of the Agreement.
    2. 5.2.

      The Executor, when processing the User's Personal Information, undertakes to take all organizational and technical measures to protect the User's Personal Information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.
    3. 5.3.

      By posting their Personal Information on the internet service, the User confirms that they are doing so voluntarily.
    4. 5.4.

      Information (personal data) received by the Executor is not subject to disclosure, except in cases where its disclosure is mandatory under the legislation of the Republic of Kazakhstan or necessary for the operation of the Site and its functions.

    1. 6.1.

      The Executor takes actions to implement the terms of the agreement upon registration of an individual on the "1WM.IO" internet service, submission of an application, and receipt of electronic title units or funds from the User in full to the executor's details specified in the application.
    2. 6.2.

      After submitting the application, the Executor sells/buys electronic title units to the User who wishes to purchase them for an amount not less than that specified in the application.
    3. 6.3.

      The time, date, and parameters of the application are created by the Executor automatically at the moment of completion of forming and sending the application.
    4. 6.4.

      The offer must be accepted (processed) by the Executor within 24 hours from the end of the application formation.
    5. 6.5.

      If the Executor's account receives an amount of funds or a quantity of electronic title units different from that specified in the application, the Executor recalculates (or refunds) the excessively credited funds/electronic title units. The recalculation is carried out at the current exchange rate of the 1wm.io system.
    6. 6.6.

      If the amount of funds or the number of units exceeds that specified in the application by more than 10%, the Executor terminates the agreement unilaterally by sending a notification, and all funds are returned to the User's details specified in the application.
    7. 6.7.

      In case of termination of the agreement by the Executor, the return of electronic title units is made within 24 hours from the moment of receiving the request for termination of the agreement.
    8. 6.8.

      If from the moment of submitting the application, electronic title units or funds are not received from the User to the Executor's account within the established period, the application is canceled, and the agreement between the parties is terminated by the Executor unilaterally. The User may not be notified of this.
    9. 6.9.

      If electronic title units or funds are received to the Executor's details after the termination of the agreement, such funds are transferred back to the User's account, and all commission expenses related to the transfer are deducted from the received units or funds.
    10. 6.10.

      In case of delay in the transfer of electronic title units, the User must agree that all claims will be made against the owners of the electronic systems.
    11. 6.11.

      The Executor sends a notification of the application's execution to the User's email address specified in the application.
    12. 6.12.

      If the customer has not submitted a written claim regarding the volume, timeliness, and quality of the services rendered within three hours, the services specified therein are considered to be performed qualitatively and on time, and their result — accepted.
    13. 6.13.

      An application for termination of the agreement and return of electronic title units or funds is executed by the Executor if the funds or electronic title units have not yet been transferred to the User's specified details.
    14. 6.14.

      It is strictly forbidden to use the Executor's services for illegal transfers and fraudulent activities, as well as to create applications using third-party details.
    15. 6.15.

      Upon concluding this agreement, the User undertakes to comply with the requirements of clause 6.14, and in case of fraud, to bear responsibility established by law and to reimburse the Executor for incurred expenses and losses.
    16. 6.16.

      In case of impossibility to execute the application automatically due to circumstances beyond the Executor's control, such as lack of communication, shortage of funds, funds or electronic title units are credited to the account within 24 hours or returned to the User's details.

  7. The Executor has the right to:

    1. 7.1.

      Unilaterally make changes to the Agreement. All changes are reflected on the Website https://www.1WM.io no later than 10 days before their effective date.
    2. 7.2.

      Without notifying the User, suspend or restrict access, delete and block the User's account to the Service in case of unauthorized access attempts by the User or third parties, or violation by the User of the terms of this Agreement.
    3. 7.3.

      Collect information about User preferences and how they use the internet service (most frequently used functions, settings, preferred time and duration of work with the service, etc.), which is not personal data, to improve the operation of the internet service, diagnose and prevent service failures.
    4. 7.4.

      For reimbursement of expenses upon return of electronic title units or funds.
    5. 7.5.

      Transfer information about the transfer of electronic title units to law enforcement agencies, administrations of electronic systems, as well as to victims of illegal actions who suffered as a result of fraud proven by judicial authorities.
    6. 7.6.

      Refuse to provide services to persons who reside or are temporarily located in the territories of the following states or formations: Abkhazia, Afghanistan, Belarus, Burma (Myanmar), Burundi, Vanuatu, Venezuela, Guyana, Democratic Republic of Congo, Iraq, Iran, DPRK, Côte d'Ivoire, Crimea, Laos, Liberia, Lebanon, Libya, Nagorno-Karabakh Republic, Papua New Guinea, Pridnestrovian Moldavian Republic, Russia, Syria, Somalia, Sudan, Sierra Leone, So-called self-proclaimed republics "DNR" "LNR" — (temporarily occupied territories of Ukraine), Turkish Republic of Northern Cyprus, Uganda, Central African Republic, South Ossetia, South Sudan, Zimbabwe, Yemen.
    7. 7.7.

      Collect debt from the User's current application in case of financial liability.
    8. 7.8.

      Reimburse all actual costs, including legal services, related to the application of the terms of the Agreement.
    9. 7.9.

      Withhold commission fees from the User's current applications.
    10. 7.10.

      The Platform reserves the right to temporarily suspend the execution of User applications (including, but not limited to, payments) if there is confirmed data of unfulfilled User obligations to affiliated or partner services.In order to comply with security standards and ensure fair use of the platform, the User agrees that information about such obligations may be obtained from reliable third parties. If there are reasonable grounds, the Platform has the right to:
      • suspend the processing of the application until the circumstances are clarified;
      • notify the User of the presence of an unregulated debt;
      • direct the User to the appropriate service to resolve the issue;
      • transfer necessary information to such service for User identification, strictly in accordance with legal requirements and solely for the purpose of resolving the debt issue.
      The User confirms agreement with the above conditions and undertakes to independently resolve possible financial disputes with the relevant service.

    1. 8.1.

      In case of very rare unforeseen circumstances or a technical exchange rate failure - the service may delay payment or return payment to the client (at the discretion of the service), the amount that was credited to the service account, covering the network commission on its side and within no more than 72 working banking hours.
    2. 8.2.

      In the event that unforeseen circumstances arise during the processing of the User's application that contribute to the Executor's failure to comply with the terms of the agreement, the deadlines for completing the application are extended for the corresponding duration of the force majeure.
    3. 8.3.

      The Executor is not responsible for overdue obligations, does not bear losses and expenses.

    1. 9.1.

      Claims and disputes under this agreement are resolved in a pre-trial manner by sending claims.
    2. 9.2.

      Claims under the agreement are accepted by the Executor in the form of an email in which the User indicates the essence of the claim. This email is sent to [email protected].
    3. 9.3.

      In case of failure to resolve disputes and claims in a pre-trial manner, claims are sent to the judicial authorities at the location of the executor (Kostanay, Kazakhstan).
    4. 9.4.

      This offer is an open and publicly available document and may be amended by publishing an amended version on the Executor's website (https://www.1WM.io/). If the User has not contacted the Executor with a proposal to terminate this agreement due to the amendments made, the published amendments are considered accepted by the User.

    1. 10.1.

      The User fully agrees that the Executor bears limited liability corresponding to the scope of these rules for received electronic title units and does not provide additional guarantees to the User, nor does it bear additional liability to them.
    2. 10.2.

      The Executor is not liable for damages and consequences in case of erroneous transfer of electronic title units if the User indicated incorrect details when submitting the application.
    3. 10.3.

      If there is a delay in the transfer of funds to the details specified by the User due to the fault of the system, the Executor is not liable for damages arising from the long receipt of funds or electronic title units.
    4. 10.4.

      If delays in the return of funds occurred not through the fault of the Executor, they are not responsible for them.
    5. 10.5.

      The service is unable to accept an incoming return transfer from the client.
    6. 10.6.

      The service is not responsible for the commercial use of its services by the User.
    7. 10.7.

      The service performs transfers without considering the legislation of the recipient's country, as well as possible problems with the recipient's account.
    8. 10.8.

      The service is not responsible for possible losses, lost profits, or business interruption of the User.
    9. 10.9.

      In case of blocking of the recipient's account, payment checks by the recipient's bank, as well as problems with payments that were successfully made to the recipient's account and after two months, the service is not responsible and is not obliged to compensate these funds to the client.
    10. 10.10.

      The service is not obliged to provide checks or receipts to confirm transactions.
    11. 10.11.

      The service is not responsible for financial losses caused by viruses, technological attacks, or malicious elements that have infected the User's equipment or software.
    12. 10.12.

      The service bears limited responsibility for links to external websites and does not control their content.

    1. 11.1.

      The agreement is valid for the term established from the moment of submitting the application until termination at the initiative of one of the parties, or execution of the application.
    2. 11.2.

      The agreement may be terminated at the initiative of the Executor if the User fails to comply with the terms of this Agreement.
    3. 11.3.

      If any provision is recognized by a competent court or invalid in accordance with the current legislation of the Republic of Kazakhstan, then such provision (to the extent that it is illegal or invalid) is considered not included in this agreement, but does not entail the invalidity of the remaining provisions of this agreement.

    1. 12.1.

      In all other matters not regulated by the Agreement, the parties are guided by the current legislation of the Republic of Kazakhstan.
    2. 12.2.

      In case of violation of the terms of this Agreement, which caused harm to the Executor, the User is liable in accordance with the legislation of the Republic of Kazakhstan.
    3. 12.3.

      All possible disputes arising from this agreement or related to it are subject to resolution in accordance with the current legislation of the Republic of Kazakhstan.

“Offline” mode